Delivery
Delivery Information
We appreciate every order we receive. Whether it is something small or something that needs two people and a deep breath to lift, our aim is always the same. We want to give you the best service you have ever had and make the whole experience a memorable one for the right reasons.
Because of the wide range of products we sell, our delivery options vary depending on the size, weight and nature of the item. Below is a clear guide to how we handle deliveries so you always know what to expect.
What Can and Cannot Be Delivered by Courier
Some items travel perfectly well with national couriers. Others simply do not. As a general rule, items over 1.2 metres in length or weighing more than 30kg cannot be sent safely through standard courier networks.
Smaller items, accessories, tools and boxed products are sent via APC Overnight on a next day delivery service. Orders placed before 2pm are usually dispatched the same day. It is a fast, reliable service that keeps things simple for both trade and domestic customers.
Larger or heavier items such as timber lengths, sheet materials, aggregates, bulk bags and long drainage components cannot be transported safely by courier. These products are better suited to our own delivery vehicles.
Local Delivery on Our Own Vehicles
For larger or heavier orders, we offer a local delivery service using our own vehicles. This covers a typical radius of around 20 miles from our branches, although we always do our best to help if you are slightly further afield.
Depending on the size, weight and type of materials, a small surcharge may be required for delivery. If this applies, we will contact you first to explain the cost, the reason behind it, and the options available. No surprises and no hidden extras.
When we deliver using our own vehicles, we will always contact you beforehand to arrange a delivery day and time that suits you. Clear communication keeps everything running smoothly and ensures you know exactly when to expect your order.
If We Cannot Deliver an Item
In the unfortunate event that we are unable to fulfil your order, we will contact you straight away. No chasing and no uncertainty. We will explain why, discuss alternatives and help you choose the next best option.
Need to Ask About Delivery
Our teams in Skipton and Barnoldswick are always happy to answer questions. If you are unsure about delivery costs, vehicle access, product suitability or anything else, give us a call. We will do our utmost to assist and make sure you know exactly what to expect before you place an order.
Delivery FAQs
Can you deliver timber and bulk materials?
Yes. Larger products such as timber, sheet materials, bulk bags and heavy items are normally delivered on our own vehicles within our local delivery radius.
Do you offer nationwide delivery?
We can send many smaller products across the UK via APC. Larger items may be restricted due to size or weight. If in doubt, speak to our team and we can check for you.
Will I be given a delivery time?
Yes. If your order is coming on our own vehicles, we will contact you to arrange a suitable day and time. You will always know when to expect your delivery.
What if my address has limited access?
Just let us know when ordering. Tight streets, steep drives or limited turning space may require a smaller vehicle or a different plan. We will always advise the best option.
What happens if an item cannot be delivered?
We will contact you immediately, explain the issue and offer solutions such as collection, alternative deliveries or a refund.
Can I speak to someone before ordering?
Absolutely. If you want to check anything about delivery before ordering, our team will be happy to help.
